Telephone Information

All phone calls are screened by our office staff. This allows us to spend more time with you and our patients and does not disrupt patient care. Specific times are set aside around lunch time and at the end of the day for returning phone messages. Also, please remember that extensive advice can not be given without an examination, so you may be asked to make an appointment.

Please do not call requesting results of your lab tests ahead of your next appointment unless you are specifically asked by us to do so. Anxieties about results should be eased by remembering that in the event of a dangerously abnormal result, you will be notified immediately.

During the lunch hour, telephone calls may occasionally be answered by the telephone exchange. If it is a matter that requires our immediate attention, the telephone exchange will contact us and we will return your call as soon as possible.